Accessibility

Accessibility Statement

Everyone should be able to protect what matters to them. We are committed to making this website usable by as many people as possible.

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Our commitment

Gem Shield Insurance Agency LLC is committed to ensuring that people with disabilities have full and equal enjoyment of our website, our products, and our services. We are working to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard referenced by the Americans with Disabilities Act and by California law.

Accessibility is ongoing work rather than a finished task. We review our website periodically, and we treat feedback from the people who use it as the most reliable measure of whether we are succeeding.

What we do

• Structure our pages with meaningful headings and landmarks, so screen readers can navigate them predictably.
• Maintain text and background colour combinations that meet the contrast ratios set out in WCAG 2.1 AA.
• Ensure the site can be operated by keyboard alone, with a visible focus indicator on every interactive element.
• Label every form field, and describe errors in words rather than by colour alone.
• Provide text alternatives for images that carry meaning.

Where we fall short

Despite our efforts, some content may not yet be fully accessible — particularly material supplied by third parties, or documents prepared before these standards were adopted. Where we cannot immediately remedy something, we will provide the information to you in another form, at no cost to you.

Assistance and alternative formats

If any part of this website prevents you from obtaining a quote, reviewing your coverage, or reaching us, please tell us and we will help you directly. We can take an application by telephone, and we can provide policy documents and other materials in large print or another accessible format on request.

Third‑party content

Our website may link to sites operated by insurance carriers and other third parties. We do not control those sites and cannot guarantee their accessibility. If you encounter a barrier on a site we have linked to, please tell us — we will raise it with the operator and help you obtain the information another way.

Formal complaints

If you are not satisfied with our response, you may write to us at the address above marked for the attention of our Customer Service Escalations Team, and we will review the matter again.